If your home Wi-Fi network is not displaying in the C by GE app, here are some common solutions:

1. Turn mobile phone Bluetooth on
2. Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
   • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
3. In the C by GE app, where your Wi-Fi network should be displaying, refresh this screen by pulling down on the app.
4. After the refresh, if your network still doesn’t display, enter your SSID manually
5. Check your wi-fi strength at the plug location (you can do this by looking at the wi-fi signal bars on your phone)
   • If you do not have a strong signal strength:
     • Move plug closer to your router
     • If you have a Wi-Fi Repeater, move it halfway between the plug and your router to improve signal strength
6. Power cycle the plug by unplugging it, then plugging it back in
7. If the above steps did not work, you may need to factory reset the plug

If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your smart plug to the network, here are some common solutions:

1. Confirm your Wi-Fi Router is powered on and broadcasting. You can check this by going to Settings on your mobile phone and looking for your Wi-Fi network.
   • If your router is powered on, but not broadcasting, contact your Internet Service Provider.
2. Confirm you are on a 2.4 GHz network. C by GE is not compatible with 5 GHz networks.
3. Check your wi-fi strength at the plug location (you can do this by looking at the wi-fi signal bars on your phone)
   • If you do not have a strong signal strength:
     • Move plug closer to your router
     • If you have a Wi-Fi Repeater, move it halfway between the plug and your router to improve signal strength
4. Confirm you have the correct Wi-Fi network and password
5. Power cycle the plug by unplugging it then plugging it back in
6. If the above steps did not work, you may need to factory reset the plug