If you are trying to control your C by GE switch from the C by GE app and the switch is not responding, here are some common solutions:
- Confirm the switch is wired correctly and has power
- Make sure Bluetooth on your phone is turned on
- Force close the C by GE app and reopen
- Power cycle the switch
- If you installed our 3-Wire switch, you may need to install the Bulb Adapter that came in the box. Click here for more information.
- If the bulb adapter does not fit the light bulbs on the circuit, call C by GE Customer Support to request a C by GE Fixture Adapter: 1-844-30C-BYGE (1-844-302-2943)
- If you have “C by GE Bulb Type” selected, there will not be any control buttons in the app for this Switch