Depending on the bulb type or the wattage of your lights, you may experience functionality issues that would require the use of the C by GE Bulb Adapter (included in box) or the Fixture Adapter (available through C by GE Customer Service). Issues you could experience include:
- Flickering lights
- No power, or unstable power, to the C by GE switch
- If your lights are powered off at the switch, but the lights are still displaying a low level of light
- Poor dimming performance after switch is connected to C by GE app
- Unable to pair the C by GE switch to the C by GE app
- Unstable Wi-Fi connectivity to the C by GE switch
If you are experiencing any of these issues, it could be because your lights do not meet the 15W minimum load requirement, or you are using incompatible light bulbs.
First, it’s important to understand what light bulbs our 3-Wire switches are compatible with. They are compatible with:
- Incandescent/Halogen light bulbs
- Dimmable LEDs
- Non-Dimmable LEDs
- C by GE smart light bulbs
NOTE: While setting up the switch in the C by GE app, be sure to select the correct load/bulb type as you may experience poor performance if the wrong load is selected.
Second, do the lights on your circuit meet the 15W minimum load requirement of our 3-Wire switches?
NOTE: It’s important to check the actual wattage—not the replacement wattage—printed on the bulb or package to determine the total wattage on your circuit.
If your lights DO meet the minimum load requirement:
|
Type of Light Bulb |
Is an adapter required? |
|
Incandescent/Halogen |
No |
|
Dimmable LEDs |
No |
|
Non-Dimmable LEDs |
Yes |
|
C by GE smart lights |
Yes |
|
Combination of bulbs listed above |
Yes |
If your lights DO NOT meet the minimum load requirement:
|
Type of Light Bulb |
Is an adapter required? |
|
Incandescent/Halogen |
Yes |
|
Dimmable LEDs |
Yes |
|
Non-Dimmable LEDs |
Yes |
|
C by GE smart lights |
Yes |
|
Combination of bulbs listed above |
Yes |
If the bulb adapter does not fit your bulb or fixture, you have a couple other options:
- Replace your lights with light bulbs that do meet the 15W minimum load requirement.
- You can install our Fixture Adapter to the actual fixture in the ceiling. For install instructions and where to get a C by GE fixture adapter, click here.
Our C by GE 3-Wire Switch includes a C by GE Bulb Adapter in every box. If the C by GE fixture adapter is the solution for your home setup, contact C by GE Customer Service to request one: 1-844-30C-BYGE (1-844-302-2943)