If you are having trouble pairing your C by GE smart light bulbs or light strip to the C by GE app, or they have become unresponsive in the C by GE app and/or voice assistant, and you are unable to get them reconnected, you may need to reset them.
To rest your bulbs, there is a timed sequence that is repeated until the bulbs blink. Make sure to turn the power on and off at the wall switch and not within the app.
1. Start with light off for at least 5 seconds.
2. Turn on for 8 seconds
3. Turn off for 2 seconds
4. Repeat this process 5 more times, or until the light bulb flashes. The light will flash 3 times if it has been successfully reset.
Tip for BULBS: Make sure the lamp or fixture you are using is a simple on/off switch. 3-way dimming lamps, rotary dimmers, or multi-function switches will not work. If you do not have a fixture that uses a 1 click on & 1 click off switch, try using a power strip with an on/off switch or use a lamp that can be plugged in/unplugged using the reset timing sequence.
Tip for LIGHT STRIPS: Plug in and unplug the barrel plug using the reset timing sequence.
If you purchased a Bluetooth Light Strip in 2020 or a new Direct Connect Light Strip, you will have a factory reset button on the strip. Press and hold the button for 10+ seconds to reset.
This reset process is used for a majority of C by GE bulbs. If you purchased our smart light bulbs in a brown cardboard package or before 2019, you might need to use the Reset Process for firmware versions 2.7 or earlier.
If you need additional assistance, contact C by GE Customer Service: 844-30-CbyGE (844-302-2943)