If you are having trouble connecting your Bluetooth or Direct Connect light bulbs or light strip to the C by GE app, here are some common solutions:
- Confirm your lights are powered on
- Turn mobile phone Bluetooth on
- Move your mobile phone close to the smart light
- Power cycle the light at the light switch or outlet
- Force-close the C by GE app and re-open it
- If you are pairing Direct Connect lights to the C by GE app and are having trouble connecting to your home Wi-Fi network, click here for troubleshooting steps.
- If the above steps did not work, you may need to factory reset your lights.