When you first connect your Wire-Free Smart Remote to your C by GE app, your remote is automatically set to Sleep Mode.

Sleep Mode is used as a method to conserve battery life. During Sleep Mode, you can use the physical remote to control your C by GE devices, but the app will not be able to communicate with the remote. Therefore, you will be unable to configure your remote in the app. For example, updating Firmware, moving the device to a different room or deleting the device will not be accessible when it’s in Sleep Mode.

To manually Wake Up the remote, press and hold the Off button on the device for 5 seconds until the LED in the top left corner lights up green. Device will stay in Wake Mode for 60 seconds, unless it is actively communicating with the app (you are updating firmware or moving it to a different room).

You can identify if it’s in Sleep mode vs Wake Mode through the C by GE app. If the name is grayed out, then it is in Sleep Mode. If it is not, then it is in Wake Mode and you can configure your device.